Modern supply chain has two components: forward and reverse. Most of successful companies focus on their core competencies delighting customers through stellar forward supply chain but experience a pervasive lack of control over their reverse logistic processes leading to high cost, poor customer service, reduced asset recovery, low profitability, decreased competitiveness, and loss of shareholder value. Developed economies have well structured reverse logistics processes and they squeeze out massive efficiencies in cost and revenue to create increased shareholder value. As Indian product companies focus on delighting customers with their products and focus on gaining market share, reverse logistics process has become more complex, inefficient, and expensive. More importantly it is also not their core competency to manage reverse logistics.RLC was founded as a dedicated reverse logistics company combining technology, services, and domain experience into a solution that would allow Indian companies to beat global supply chain benchmarks of efficiency and productivity by outsourcing their entire reverse logistics process.Our Value PropositionImproving customer return experience leading to increased sales.More than 50% of consumers surveyed by RLC indicated that bad return experience will negatively impact their decision to re-purchase from same retailer/manufacturer. Given a viable option they would not purchase if they have a bad return experience. Consumers in India are getting more demanding and in these competitive times when retention and growth are keys to success in India, companies cannot afford bad customer experience when it comes to returns.RLCs proprietary technology combined with world class processes and domain experience will enable you to ensure that your customers have a great experience through their returns process allowing you not only to retain but also increase sale of your products. Studies have shown that an effective reverse logistics process can increase profitability between 1%-5%Reducing returns management costs leading to increased margins.Majority of the companies surveyed by RLC do not have a handle on the total cost of reverse logistics. These costs include repeated customer calls relating to returns, people cost, warehouse space, transportation cost, cost of capital locked in inventory that is depreciating daily, low asset recovery, fraud, etc. Reducing cost and making them predictable while improving process efficiencies makes a significant financial impact for any company.Generating higher asset recovery rates.Research has indicated that electronic goods will lose close to 30% of their value within 4 months. To maximize asset recovery key is to put the products in the market at the earliest. RLCs core competency is reverse logistics so through our channels of disposition we proactively strive to dispose off returned, refurbished, overstocked, and surplus products in the fastest possible time without cannibalizing your new product sales channels. In fact RLC helps you to acquire new customers for your products that can be cultivated for future new product sales.Avoiding channel conflict resulting in new customers.One of the biggest value proposition RLC brings to its customers is in form of an organized trusted partner who will ensure that sale of returned, refurbished, overstocked, surplus products are marketed as such and do not cannibalize your new product sales channels. Our network of partners is under SLA to ensure that all products are never sold as new.Providing business intelligence services for better decision making.RLCs proprietary technology captures data that we translate into valuable trends, and insights for you allowing you to identify product defects, customer return patterns, tweak expensive marketing campaigns, and improve supply chain bottlenecks. This data can be harnessed to improve your bottom-line as well as top line and make you more even more competitive and efficient.Providing a trusted, organized partner to manage electronic waste.The day is not far away when India will also implement strict regulations around electronic waste management. Today most of electronic waste is being disposed off through unorganized channels that pay little attention to the damage that they are doing to our environment. This can be a PR and liability issue for large companies, something they cannot afford. In RLC you can have a trusted partner who will ensure all electronic waste is being disposed off in environmentally friendly way within the strict guidelines of government regulations.