Frequently Asked Questions
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About ExportHub
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What is ExportHub?
ExportHub.com is a Global Business-to-Business (B2B) Marketplace and a Trading Platform connecting 7 Million+ Buyers & Suppliers across the globe. Combining strong B2B experience, technological expertise and deep knowledge of business industry trends, ExportHub offers smart, easy and innovative solutions to help you develop your business.
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Are ExportHub.com and ExportHub.cn one family?
Yes, all these websites are the property of ExportHub Inc.
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Where are the offices of ExportHub located?
ExportHub’s offices are currently located in USA and China. We plan to open 3 more offices in different countries within the next 3 years.
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Who should use ExportHub?
Wholesalers, Buyers, Importers, Exporters, Manufacturers, Traders, Distributors, SMEs and MNCs all can use ExportHub for global connections and business development.
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About ExportHub’s Services
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Does ExportHub directly sell products?
No, ExportHub does not sell any products directly. Instead, ExportHub is a B2B marketplace / platform used by millions of suppliers/exporters from 240 countries to sell zillions of products.
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Does ExportHub directly buy products?
No, ExportHub does not buy any products directly, neither does it work as a sourcing agent. Instead, Export is a B2B marketplace / platform used by buyers/importers from across the globe to purchase bulk quantities of products from the suppliers/exporters registered on ExportHub.
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What different types of Premium Services ExportHub offers?
ExportHub mainly offers two different types of premium (paid) services:
- Business-to-Business (B2B) Services
- Digital Services
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What is included in the ExportHub’s B2B Services?
There are 3 different B2B Premium Services available to help suppliers / exporters develop their business globally. For details please visit:
- Standard Membership - (Guaranteed Buyers Service)
- Gold Membership - (Guaranteed Dedicated Buyers Service)
- VIP Membership - (Guaranteed Buyers & Orders Service)
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What is included in the ExportHub’s Digital Services?
ExportHub’s Digital Services help businesses to establish their online identity and enhance their sales & marketing potential. Our digital services include:
- Google 1st Page SEO
- Google AdWords / PPC
- Social Media
- Logo Design / Stationery
- Website Design & Development
- Video Animation
- Mobile App Design / Development
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What do I get in the Standard Membership?
In the Standard Membership of ExportHub, you get Guaranteed Buyers.
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What do I get in the Gold Membership?
In the Gold Membership of ExportHub, you get Guaranteed Dedicated Buyers.
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What do I get in the VIP Membership?
In the VIP Membership of ExportHub, you get Guaranteed Buyers & Orders.
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What are the Core features of ExportHub’s Premium (Paid) Services?
- Global Exposure
- Market Research
- Industry Analysis
- Competitor Analysis
- Buyers Hunting
- Buyers Connection
- Guaranteed Buyers
- Deal Negotiation
- Order Closing
- Guaranteed Orders
- Content Development
- Email Marketing
- Social Media Marketing
- Search Engine Marketing (SEM)
- Google 1st Page SEO Ranking
- Business Identity Development
- Business Website Development
- Guaranteed Traffic
- Discounted Tradeshows
- Meetings with Potential Clients
- Translation Services
- 360° Digital Marketing
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Account Registration on ExportHub
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Is it free to register an account on ExportHub?
Yes, it is absolutely free to register an account on ExportHub.
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How can I register an account on ExportHub?
You can register an account on ExportHub by clicking on the link below:
https://www.exporthub.com/signup.html (Global) -
Can I register more than one accounts?
Yes, you can register more than one accounts with different email addresses but it is suggested to use only one account for one company.
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What to do if I am unable to receive a Verification Code?
If you are unable to receive a Verification Code within 10 minutes of signing up, please check the Spam folder of your email account.
If there is no email received even in the Spam folder, please talk to the Customer Service available on the website https://www.exporthub.com or write an email to [email protected].
Please add [email protected] in the whitelist of your mailbox to avoid receiving our emails in spam.
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What to do if my email address is already registered with ExportHub?
If your email address is already registered with ExportHub, please click on the link below and enter your email address to reset your password:
https://www.exporthub.com/member/password/reset -
What to do if I forget my registered email address?
Please contact us and we will help you to find your email address.
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What to do if I forget my password?
If you have forgot your password, please click on the link below and enter your email address to reset your password:
https://www.exporthub.com/member/password/reset -
What can I do if my account is blocked / deactivated?
If your account is blocked / deactivated, please write an email to [email protected] to know the reason.
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How can I delete my account?
If you want to delete your account from ExportHub, please write an email to: [email protected]
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How can I change the email address of my account?
In order to change the email address of your account, please send a request email at: [email protected]
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Seller Account Management on ExportHub
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What benefits do I get in a FREE Seller Account?
With a FREE SELLER ACCOUNT, you can post up to 5 Products and respond to 1 Buying Inquiry per day.
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What benefits do I get in a PREMIUM (Paid) Seller Account?
With a PREMIUM SELLER ACCOUNT, you can get many different benefits.
- You can post Unlimited Products.
- You can respond to Unlimited Buying Inquiries.
- You can appear in Top Search Ranks for your particular products.
- You can get Guaranteed Buyers.
- You can get Guaranteed Orders.
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What documents do I need to submit to get a Premium Seller Account?
To get a PREMIUM SELLER ACCOUNT, you need to submit a copy of your Company Registration Document and Proof of Payment for the Service Membership you want to avail.
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How do I post / edit my Seller profile?
In order to post / edit / update your profile, please login your ExportHub account and visit the link below:
https://www.exporthub.com/member/profile/edit -
How can I get a Trusted / Verified / Credible Seller tag?
To get this tag you need to become our Premium (paid) Supplier and subscribe to ExportHub’s full year service (Standard, Gold or VIP).
The tag is linked with certain documentation requirements, such as company registration document, bank account with company name, other additional certifications i.e. ISO, CE etc.
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How do I post the products I want to sell?
In order to add selling products, please login your ExportHub account and visit the link below:
https://www.exporthub.com/member/products/add -
How do I edit the products I have posted?
In order to manage/edit your selling products, please login your ExportHub account and visit the link below:
https://www.exporthub.com/member/products -
What details can I post in one product? And how many pictures can I put?
- You can add: Product Name, Selling Price, Unit Type, MOQ (Minimum Order Quantity), Product Description, Payment Methods & Terms.
- You can add: 5 different pictures in each product.
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Why my products are not getting approved for display?
Either your products are conflicting with the ExportHub’s policies or infringing someone’s copyrights. Please write an email to [email protected] in order to get your products approved / verified for display.
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Are any products banned to post on ExportHub?
Yes, some products are banned to sell on ExportHub. For details, please read our Terms & Conditions:
https://www.exporthub.com/ot/terms-and-conditions -
How many products can I post in a Free Account vs. Premium Account?
In a FREE ACCOUNT, you can post up to 5 products. Whereas, in a Premium Account, you can post Unlimited Products.
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To how many buyers can I send quotations in one day?
With a FREE SELLER ACCOUNT, you can send one quotation to one buying inquiry in a day.
With a PREMIUM SELLER ACCOUNT, you can send unlimited quotations to unlimited buying inquiries. -
How will I know if a Buyer is interested in my product?
In order to know about the buyers interested in your products, please actively check your ExportHub account’s inbox: https://www.exporthub.com/member/messagecenter/inbox
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Will I receive a Buyer’s message in my e-mail inbox or ExportHub’s account?
For all the messages that buyers will send to you via ExportHub, you will receive an email in your ExportHub’s account inbox as well as your registered e-mail’s inbox.
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How can I get more buyers to look at my profile and products?
To attract more buyers to look at your profile and products, please get your profile and products optimized from your assigned Account Manager or email at [email protected]
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For how many keywords can I appear in Top Ranks on ExportHub? Where and how do I put the keywords? For each product, how many different keywords can I put to appear in Top Rankings?
The number of keywords to appear on Top Ranks are based on the type of membership you join. For example: In Standard Membership, you can appear on top search rankings for 3 different keywords. To add these keywords you can ask your Account Manager, then he will initiate request to technical team to put these keywords against which your products will appear in Top Rankings.
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Can I respond to a Buying Request as a FREE Seller?
Yes, you can respond to one buying request per day as a FREE Seller.
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How many RFQs can I respond to in one day?
With a FREE SELLER ACCOUNT, you can respond to one RFQ in a day.
With a PREMIUM SELLER ACCOUNT, you can respond to unlimited RFQs in a day. -
What should I do if I suspect a Fraud / Scam has been committed by a Buyer?
ExportHub always advises its members to do possible background checks before involving in any trade transaction and follow safe trading methods to avoid any possible scams / frauds.
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Buyer Account Management on ExportHub
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Do I have to pay anything to establish a Buyer Account on ExportHub?
No, it is completely FREE to create a Buyer Account on ExportHub.
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How do I post / edit my Buyer profile?
In order to post your profile, please login your ExportHub account and visit dashboard: https://www.exporthub.com/member/dashboard
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How can I post a Buying Request (RFQ) to get Quotations from Sellers?
In order to post a Buying Request (RFQ), please login your ExportHub account and visit the link below: https://www.exporthub.com/member/buyoffers/add
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How can I edit my Buying Request?
You can manage all your Buying Requests (RFQs) by logging in your ExportHub account and visiting the link below: https://www.exporthub.com/member/buyoffers
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Can I get multiple quotations for one Buying Request?
Yes, you will get multiple quotations from different relevant Suppliers who are selling your required products.
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How do I search for the products I want to buy?
Simply visit https://www.exporthub.com and write the product’s name in the search bar which you would like to purchase. Our search results will show you the list of relevant suppliers to choose from
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How can I contact a Seller?
On the search results page you will see a list of suppliers. You can either click on “CONTACT” button or the Company’s Name to contact the seller.
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Can I see the product details such as MOQ, price etc.?
Yes, you can see all the required product details by clicking on the particular product’s name on the search results page. Please visit https://www.exporthub.com to search for your desired products.
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What should I do if I cannot find a relevant Seller?
Please send your detailed Buying Requirements to [email protected] and our concerned team will get back to you with the details of relevant Sellers.
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How can I get rid of Fraud / Scam Sellers?
We always advise our members to follow safe trading methods when getting involved in any trade transaction. For the Premium Sellers registered on ExportHub, you can request for a background check by writing an email to [email protected].
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What should I do if I suspect a Fraud / Scam has been committed?
If you’ve been scammed or suspect that someone is attempting to scam you, please report to [email protected] and our legal team will look into the matter.
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General FAQs
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I am unable to get a Verification Code, what should I do?
If you are unable to receive a Verification Code within 10 minutes of signing up, please check the Spam folder of your email account.
If there is no email even received in the Spam folder, please talk to the Customer Service available on the website https://www.exporthub.com or write an email to [email protected].
Please add [email protected] in the whitelist of your mailbox to avoid receiving our emails in spam.
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How can I confirm the identity of a staff member of ExportHub?
Please send the name and email of the staff member at [email protected] for confirmation.
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What is the difference between Buying Inquiry / Buying Request / Request for Quotation?
These are the same names for an RFQ.
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How can I submit a complaint?
You can submit any complaint by simply writing to [email protected].
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What is the difference between SAM, GAM, and VAM?
- Standard Membership Account Manager is called SAM.
- Gold Membership Account Manager is called GAM.
- VIP Membership Account Manager is called VAM.
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Are any products banned to post on ExportHub?
Yes, some products are banned to sell on ExportHub. For details, please read our Terms & Conditions:
https://www.exporthub.com/ot/terms-and-conditions -
Where can I read the Terms & Conditions of the website?
Please visit the link below to read the Terms & Conditions of ExportHub:
https://www.exporthub.com/ot/terms-and-conditions
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