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Dear Sir/ Madam,I would like to introduce myself, my name is Dimitar Stamboliyski, and I am a service engineer of medical and medical-aesthetic equipment. About my client - beauty studio Alin Beauty in Sofia, Bulgaria, http://alinbeauty.com/ ,I would like to get your support for one problem in combined (3 in 1) beauty machine Mantis (LE 02) http://www.010ipl.com/productview.asp?id76&big1&small24.In short, the problem is the lack of any response from the machine at the start of ¾hair removal function. My observation is, that not visible light and energy from the IPL head, also no noise from switching any relays and commutators, which is common in normal operation, I think. The only effect when switching from Standby to Ready is flickering of horizontal white lines on the LCD display- not typical in my opinion.I am very puzzled by the fact that my client has no user manual, and I have no information about setting values, because when I start function hair removal, these values are 0 (zero) or close to zero and I only adjust the energy of IPL and RF, respectively on 30 and 15 J/cm2. Is it normal temperature range is 20-22 C, - room temperature (according to the indicator in the upper left corner) ? And how to change it because there is no palpable cooling on the handpiece?Therefore, I kindly ask you to send me a copy of the User Manual as a PDF file. I would be very grateful if you send me some short instructions for inspection and replacement of modules and parts that you think are the cause of this defect or eny kind of Service manual - also in PDF file .Thank you in advance !