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mr leemy name is scott and i work for the queensgate hotel in peterborough and we have one of your aquariums installed (for quite some time) that hasnt been used yet and we are looking to get it up and running but cannot seem to get the filter and heater working, from what i understand it is done via remote control? if you could give me any info on what this control may look like so i can search for it or if there is a replacement service for these could you please let me know as i would like to get it up and running asap please contact *******@*****.com you Scott