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Dear Miss Martin, I take car of a special needs adult in my home he received a remote control helicopter for Christmas that all he ask for ,it was bought at our local mall from a vender thats only there during Christmas, any way he opened his gift and we could not get it to work at all, he has been very up set, and I could not find the person who sold them, and I dont have the money to buy him another one things have been hard lately ,is there anyway your company could send him another one in its place,hes not picky and he would be a very happy boy.our addresses is 167 wild rose drive,chatsworth Georgia 30705 Thanks he caregiver Tammy Baker his Name is(Todd Jones)