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Hi Jacky, I hope you are doing well. I am reaching out because I have been facing delays in communication with our assigned contact on Alibaba, which is impacting our progress. As we are a major dealer in the USA, timely and professional communication is critical for our operations, and we cannot afford such delays. I kindly request that you connect me with a more responsive and professional agent who can handle our requirements efficiently. We are eager to move forward quickly and maintain a smooth business relationship with your company. Looking forward to your prompt response. Best regards, Afsheen