Service Solutions

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India,Delhi

Average Lead Time: 7 days

Annual Revenue: US$1 Million - US$2.5 Million

Membership Year: 2008

Plant Area: 50,000-100,000 square meters

Accepted Payment Modes: USD, CAD, CNY

Certification: ISO22000, ISO22000

Main Products: Call Quality Monitoring, Call Center Optimization

Service Solutions partners organizations in:1. Improving the quality & efficiency of service2. Setting-up & outsourcing operations3. Optimizing costs We are performance oriented professionals with broad & in-depth knowledge of business issues and a deep understanding of varied industries like telecom, banking & financial services, retail and hospitality in particular. We have a combined experience of 47 years in customer services across Financial Services, Telecom, Hospitality, BPO & RetailService strategyCustomer Life Cycle managementEnd-to-end Service design & implementationService related technology (CRM, IVR, Self Help, Automation) design & implementationRevenue enhancement, Cross Sell, Up-sellOperationsCustomer Retention & Relationship managementOptimizing Cost-to-Serve Effective utilization of technology & resourcesBenchmarking & quality improvementCall Center outsourcingPeople Management & TrainingService Culture, interaction skills, service excellenceTeam development & motivationManagement Development ProgrammesTraining Strategy & PlanningTraining Function outsourcing

Trade Capacity

Average Lead Time: 7 days

Total Number of Employees: 51 - 100 People

Membership: 4

Year of Established: 2007

Trade Capacity: FOB, FAS, DEQ

Terms of Payment: T/T, MoneyGram, PayPal

Main Markets: South America 11% Africa 9% Eastern Asia 9% Domestic Market 11% North America 12% Eastern Europe 12% Southern Europe 12% Mid East 8% Northern Europe 10% Oceania 6%

Nearest Port: New Delhi

No of R&D Staff: 51 - 100 People

Overseas Agent/Branch

A 193, Defence Colony

Response Level